Question: 9 . The Signature program has 4 main elements - Customer Expectations, Consistent Processes, and: 1 ) Employee autonomy and environmental responsibility 2 ) Customer

9. The Signature program has 4 main elements - Customer Expectations, Consistent Processes, and:
1) Employee autonomy and environmental responsibility
2) Customer Engagement and Continuous Improvement
3) Employee Advancement and Concern Resolution
4) Regional Differences and Continuous Improvement

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