9: Training and Career Development

1. Why is training and development important in SHRM?

2. According to Pynes, what are the fundamental steps in the training process?

3. Reflect upon recent training you have received. Was it effective? Would you suggest any changes?

4. Think about your current job or a job you have had in the past. If you had the opportunity to swap jobs within the organization, what KSAOCs would you have liked to learn?

10: Performance Management

1. Distinguish between intrinsic and extrinsic rewards as they affect employee motivation.

2. Outline the purposes of performance management.

3. Why are employees often dissatisfied with performance evaluation systems? What reaction do you have to performance evaluation?

4. Reflecting on the different theories of motivation outlined in the chapter, which theory resonates most with you and why?