9. What has been shown to permit quick response to change, prevent panic in crisis situations, and make managers more adaptable?

a) Auditing

b) Implementing a Balanced Scorecard

c) Contingency planning

d) Taking corrective actions

e) Measuring performance 10. All of the following are reasons to be completely open as opposed to secretive with the strategy process EXCEPT

a) Managers, employees and other stakeholders can readily contribute to the process.

b) Stakeholders have greater basis for understanding and committing to a firm that is open.

c) All levels of today's workforce exhibit increased education and diversity, making such contributions valuable.

d) Participation and openness enhance understanding, commitment and communication within the firm.

e) Openness limits rival firms from imitating or duplicating the firm's strategies.