9. While overseeing a construction project, you discovered that one of the team members, on her own initiative, added extra windows to increase air circulation and light in the basement. The original plan did not include the cost of these extra windows, but the team member thought they were absolutely required due to poor air circulation and low light in the basement. This is an example of which of the following?

1. Value-added change
2. Self-motivated team member
3. Team member exceeding expectations
4. Inefficient change control

10. After a major milestone release, some of the key stakeholders are not happy and complain that their requirements are not met. The project manager should have involved them in which of the following processes to ensure their approval for the release?

1. Project Management Plan Development
2. Identifying Constraints
3. Validate Scope
4. Schedule Management

11. Which one of the following mostly includes the product acceptance criteria that outline requirements a project must meet before stakeholders accept the final product or service?

1. Quality Management Plan
2. Project Scope Statement
3. Scope Management Plan
4. Requirements Management Plan

12. ITPro Consultancy, LLC has been offering cable TV, Internet, and phone services to its East Coast customers for almost five years now. Recently, they have initiated a project to introduce their service to the West Coast and have assigned a project manager. The project manager left the company, and you took over the project, as per the instruction of the CEO, when the project is almost ready to enter in execution. While reviewing the existing documents, you discovered that the team had done a great job in developing the requirements document and the Project Scope Statement, but there was no WBS.

What should you do FIRST in this situation?

1. Immediately inform management and provide them with relevant oversight.
2. Politely request to be excused from the project.
3. You should not enter execution until the WBS is created for the project.
4. You should refer to the WBS dictionary for the required detail needed to continue to execution.

13. While discussing the scope in your project with the stakeholders and team members, you realized that all of the following statements are TRUE about scope EXCEPT:

1. Product scope describes the features and functions that characterize a product, service, or result.
2. Project Scope Management includes the processes concerned with "all the work" and "only the work" required to successfully deliver to the stakeholders' expectations, manage changes, minimize surprises, and gain acceptance of the product in order to complete the project.
3. Project scope describes work needed to deliver a product, service, or result with the specified features and functions.
4. The project team should go above and beyond the defined scope and impress the customers by implementing extra features that will be beneficial for them.

14. Which one of the following is NOT true about the Define Scope process?

1. It is the process of developing a comprehensive, detailed description of the project and product.
2. Data Analysis is used as a tool & technique in this process.
3. The requirements document is the key output in this process.
4. A detailed Project Scope Statement that is created in this process is critical to project success and builds upon the additional analysis of requirements, major deliverables, assumptions, constraints, and other factors that are documented earlier in the project.

15. You have been assigned as the project manager for a web-based application project to automate the recruiting process for one of your clients. You have decided to utilize a Voting Technique to generate, classify, prioritize, and drive decisions forward. All of the following are valid Voting techniques EXCEPT:

1. The decision is based on the most influential block in a group even if a majority is not achieved.
2. The decision is based on a single course of action decided by everyone in the group.
3. The decision is based on the support from more than 50 percent of the members of the group.
4. The decision is based on the largest block in a group even if a majority is not achieved.

16. Product scope describes the features, functions, and physical characteristics that characterize a product, service, or result. Completion of the product scope is measured against which one of the following?

1. Scope statement
2. Project requirements
3. Project objectives

D. Product requirements

17. As per the project manager's instruction, the team has decomposed project deliverables and project work into smaller, more manageable components to develop a WBS and WBS dictionary. The team finalized the WBS by establishing control or cost accounts and unique identifiers for the lower-level components of the WBS called work packages. Normally presented in the chart form, this WBS provides a structure for hierarchical summation of:

1. Cost and schedule information
2. Cost and requirements information
3. Cost, resource, and schedule information
4. Schedule and requirements information

18. A project manager managing a data center project had the opportunity to attend several meetings about the project prior to the creation of the project charter. In one of the meetings, the sponsor specifically denied funding for two very specific items. Two months into the project, a couple of stakeholders requested the project manager add work for one of the items that was strongly denied by the sponsor. What will be the best thing the project manager can do in this situation?

1. Add the work if it does not have much impact on the schedule.
2. Inform the stakeholders that the work cannot be added.
3. Evaluate the impact of adding the work on time, cost, quality, risk, human resource, and other elements.