Vail Products of Toledo, Ohio, manufactured a line of beds for use in hospitals and other...
Fantastic news! We've Found the answer you've been seeking!
Question:
Transcribed Image Text:
Vail Products of Toledo, Ohio, manufactured a line of beds for use in hospitals and other institutions that have a need to protect patients who might otherwise fall out of bed and injure themselves (including patients with cognitive impairments or patterns of spasms or seizures). These enclosed bed systems use a netted canopy to keep patients in bed rather than the traditional method of using physical restraints such as straps or tranquilizing drugs. The intent is humane, but the design is flawed: At least 30 patients have become trapped in the various parts of the mattress and canopy structure, and 8 of them have suffocated. Working with the U.S. Food and Drug Administration (FDA), Vail issued a recall on the beds, as manufacturers often do in the case of unsafe products. However, the recall is not really a recall. Vail will not be replacing or modifying the beds, nor will it accept returns. Instead, the company is urging institutions to move patients to other beds, if possible. Vail has also sent out revised manuals and warning labels to be placed on the beds. The company also announced that it is ceasing production of enclosed beds. Your task: A flurry of phone calls from concerned patients, family members, and institutional staff is overwhelming the support staff. As a writer in Vail's corporate communications office, you've been asked to draft a short script to be recorded on the company's phone system. When people call the main number, they'll hear Press 1 for information regarding the recall of Model 500, Model 1000, and Model 2000 enclosed beds. After they press 1, they'll hear the message you're about to write, explaining that although the action is classified as a recall, Vail will not be accepting returned beds, nor will it replace any of the affected beds. The message should also assure customers that Vail has already sent revised operating manuals and warning labels to every registered owner of the beds in question. The phone system has limited memory, and you've been directed to keep the message to 75 words or less. Vail Products of Toledo, Ohio, manufactured a line of beds for use in hospitals and other institutions that have a need to protect patients who might otherwise fall out of bed and injure themselves (including patients with cognitive impairments or patterns of spasms or seizures). These enclosed bed systems use a netted canopy to keep patients in bed rather than the traditional method of using physical restraints such as straps or tranquilizing drugs. The intent is humane, but the design is flawed: At least 30 patients have become trapped in the various parts of the mattress and canopy structure, and 8 of them have suffocated. Working with the U.S. Food and Drug Administration (FDA), Vail issued a recall on the beds, as manufacturers often do in the case of unsafe products. However, the recall is not really a recall. Vail will not be replacing or modifying the beds, nor will it accept returns. Instead, the company is urging institutions to move patients to other beds, if possible. Vail has also sent out revised manuals and warning labels to be placed on the beds. The company also announced that it is ceasing production of enclosed beds. Your task: A flurry of phone calls from concerned patients, family members, and institutional staff is overwhelming the support staff. As a writer in Vail's corporate communications office, you've been asked to draft a short script to be recorded on the company's phone system. When people call the main number, they'll hear Press 1 for information regarding the recall of Model 500, Model 1000, and Model 2000 enclosed beds. After they press 1, they'll hear the message you're about to write, explaining that although the action is classified as a recall, Vail will not be accepting returned beds, nor will it replace any of the affected beds. The message should also assure customers that Vail has already sent revised operating manuals and warning labels to every registered owner of the beds in question. The phone system has limited memory, and you've been directed to keep the message to 75 words or less.
Expert Answer:
Related Book For
Excellence in Business Communication
ISBN: 978-0136103769
9th edition
Authors: John V. Thill, Courtland L. Bovee
Posted Date:
Students also viewed these business communication questions
-
Vail Products of Toledo, Ohio, manufactured a line of beds for use in hospitals and other institutions where there is a need to protect patients who might otherwise fall out of bed and injure...
-
A company that makes electronic devices for use in hospitals needs to decide on one of two possible suppliers for a certain component to be used in the devices. The company gathers a random sample of...
-
The tranquilizing drug meprobamate has the structure shown. CH,CH2CH2 CH2OCNH2 HC CHOCNH Meprobamate ROCNH
-
The management of Mecca Copy, a photocopying centre located on University Avenue, has compiled the following data to use in preparing its budgeted balance sheet for next year: Ending Balances...
-
Super Savers Department Store's balance sheet revealed the following information: Current assets ................................ $750,000 Noncurrent assets ........................... 450,000...
-
Prove that a binomial tree of height k has (kd) nodes at depth d.
-
What is the difference between a predator and a situational (accidental) fraudster?
-
Lowell Companys manufacturing overhead budget for the first quarter of 2012 contained the following data. Actual variable costs were: indirect materials $13,800, indirect labor $9,600, utilities...
-
In the arrangement shown in the figure below, an object of mass m = 4.00 kg hangs from a cord around a light pulley. The length of the cord between point P and the pulley is L = 2.00 m. (Ignore the...
-
Review the non-GAAP adjustments listed for this company in Appendix B. (a) Put yourself in the position of a company spokesperson. Explain a rationale that the company would communicate to the...
-
Four years ago, your friend borrowed a ten - year loan of $ 2 0 0 , 0 0 0 from BOA Bank, with an annual interest rate of 1 0 % and quarterly compound interest. During this period, she has been...
-
A2A SpA is an Italian utility firm. Its most recent dividend was 0.013 per share. In the past year, the company has experienced financial difficulties and the share price has dropped by more than 20...
-
An investment project has annual cash inflows of 20,000, 35,400, 48,000 and 54,500, and a discount rate of 14 per cent. What is the discounted payback period for these cash flows if the initial cost...
-
Consider four different equities, all of which have a required return of 15 per cent and a most recent dividend of 4.00 per share. Equities W, X and Y are expected to maintain constant growth rates...
-
What are the main elements of corporate finance? How might these elements relate to typical family life?
-
What is the profitability index, and how is it calculated? Discuss the main applications of the profitability index in capital budgeting. When is it most useful and what are its weaknesses? What is...
-
Analysis The following function runs in time O(n). int mytest(int n, int A[]) { R=0; for (int i=1; i
-
If |62x|>9, which of the following is a possible value of x? A. 2 B. 1 C. 0 D. 4 E. 7
-
What are some of the intercultural communication issues to consider when deciding whether to accept a job in an overseas branch of a U.S. company? How about a job in the United States with a local...
-
Describe a recent conflict you had with a team member at work or at school and explain how you resolved it. Did you find a solution that was acceptable to both of you and to the team?
-
Under what circumstances would you include more than one index in a lengthy report?
-
There is another possible explanation for purchased goodwill appearing in a sole proprietor's statement of financial position. What do you think it might be?
-
Why do the assets need to be revalued in these cases? The business has not been sold.
-
The shown partners have always shared profits and losses in the ratio: Holt 4; Stott 2: Young 1. From 1 January the assets were to be revalued as the profit sharing ratios are to be altered soon. The...
Study smarter with the SolutionInn App