A $2$x$2$ matrix considered the service industry version of the Hayes$-$Wheelwright Graph or Matrix $($mentioned in the previous question$),$ classifies firms in the service industry based on a few characteristics of service processes in these firms. These classifications include Mass or Public, Professional, Service Factory, and Service Shop. The matrix is commonly referred to as the Service Process Matrix $($SPM$).$ In applying SPM correctly, we must classify an independent consultant $($who provides services to a small business remotely from her home to protect the business against cyber$-$attacks$)$ as an example of the Service Factory.

Group of answer choices

True

False