Question: A 24/7 customer support center needs to determine the number of customer service agents required during different time periods to meet customer demand. The following

A 24/7 customer support center needs to determine the number of customer service agents required during different time periods to meet customer demand. The following table shows the minimum number of agents needed during six time periods throughout the day: PERIOD TIME NUMBER OF AGENTS REQUIRED 1 12 a.m. 4 a.m. 5 2 4 a.m. 8 a.m. 10 3 8 a.m. 12 p.m. 20 4 12 p.m. 4 p.m. 15 5 4 p.m. 8 p.m. 18 6 8 p.m. 12 a.m. 8 Once an agent starts to work, (s)he is available for 2 periods. For example, if an agent starts at period 1, (s)he will work period 1 and 2. If an agent starts at period 6

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