Question: A 3-server queueing system was formally organized with multiple lines one per server. Jockeying (I.e. line-hopping) was not permitted in the original system. i.e. the

A 3-server queueing system was formally organized with multiple lines one per server. Jockeying (I.e. line-hopping) was not permitted in the original system. i.e. the three lines are operated independently and customers cannot switch to a different queue. A reorganization of the queuing system has resulted in a single common queue feeding all 4 servers. Which of the following is true?

the total capacity of the system (sum of three lines) has increased after reorganization.

average wait time is expected to be reduced.

utilization of the servers increases

the re-organized queue allows server specialization

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