Question: A 5% reduction in customCable TV operators and cellular carriers suffer from high levels of ________, or customer defections. Question content area bottom Part 1

A 5% reduction in customCable TV operators and cellular carriers suffer from high levels of ________, or customer defections. Question content area bottom Part 1 A. customer complaints B. detraction C. share-of-wallet D. customer churn E. customer retentioner defection rates can increase profits by how much? Question content area bottom Part 1 A. at least half B. 20% to 40% for all industries C. 10% on average D. 25% to 85%, depending on the industry. E. five times more than acquiring a new customer

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