Question: Chapter Two-Interpersonal Communication and Emotional Intelligence 1. Define emotional intelligence (EQ). 2. Why is EQ considered to be the best predictor of workplace performance?

Chapter Two-Interpersonal Communication and Emotional Intelligence 1. Define emotional intelligence (EQ). 2.

Chapter Two-Interpersonal Communication and Emotional Intelligence 1. Define emotional intelligence (EQ). 2. Why is EQ considered to be the best predictor of workplace performance? 3. Explain Self-Awareness as it relates to EQ. 4. What are triggers? 5. Explain how self-management impacts the communication process. 6. Explain how optimism and pessimism affect self-management? 7. What is the six-step process to active listening? 8. What are the motivational value systems (MVSS) explained in this chapter? Which two do you view as the most important? 9. Explain the judger mentality versus the learner mentality 10. According to Stowell, what are the key benefits of strong interpersonal skills in the workplace?

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