a) A customer comes into the printer section of your Staples store with an unreasonable request he wants a laser printer that is also a copier and fax machine, that prints double-sided, and that is below $100. No such printer exists. What do you say and how do you say it to demonstrate effective customer service orientation? Use the language from the end of Chapter 7.

b) A local charity that provides meals to homeless/unhoused people downtown has just lost its major funder and will have to cease operations in two weeks if no new funding is found. You are on the team thats been asked to come up with a solution, but at the first meeting the other team members just argue about what to do. What can you say and how can you say it to demonstrate effective problem-solving orientation? Use the language from the end of Chapter 8.