Question: a. A customer has asked for a refund. She was unhappy with the services rendered by your company. Your manager has decided to turn down

a. A customer has asked for a refund. She was

a. A customer has asked for a refund. She was unhappy with the services rendered by your company. Your manager has decided to turn down her request by using an email. Explain TWO advantages and TWO disadvantages of using email in this context. (12 marks) b. Based on Figure C, how persuasive is the business message? Give TWO major points. (8 marks) Dove

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