(a) An airline is planning to replace its regular check in counters with automated kiosks at the local airport During busy hours, the number of passengers checking in is predicted to be 1776 per hour From experience at other airports, the airline knows that it takes a passenger 124 seconds on average to check in at a kiosk What is the offered load What is the minimum number of kiosks needed to keep up with demand during busy hours (b) Answer the remaining questions using the following results obtained with a queueing model You can assume that the results are correct Number of Kiosk 71 Avg Waiting Time 675 seconds (note this does not include time spent at the kiosk itself) Find the server utilization for this system How many passengers are waiting for a kiosk on average during busy hours On average, how many customers are waiting for or using a kiosk during busy hours

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Question: (a) An airline is planning to replace its regular check-in counters with automated kiosks at the local airport. During busy hours, the number of passengers

(a) An airline is planning to replace its regular check-in counters with automated kiosks at the local airport. During busy hours, the number of passengers checking in is predicted to be 1776 per hour. From experience at other airports, the airline knows that it takes a passenger 124 seconds on average to check in at a kiosk.

What is the offered load?
What is the minimum number of kiosks needed to keep up with demand during busy hours?

(b) Answer the remaining questions using the following results obtained with a queueing model. You can assume that the results are correct.

Number of Kiosk = 71
Avg Waiting Time = 675 seconds (note: this does not include time spent at the kiosk itself)

Find the server utilization for this system.
How many passengers are waiting for a kiosk on average during busy hours?
On average, how many customers are waiting for or using a kiosk during busy hours?

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