A answer only 8-23 Question (minimum 700-900 word please )

Which specific training techniques should jennifer use to train her presser, her cleaner/spotters, her managers, and her counter people? Why should these training techniques be used ?

Continuing Case Carter Cleaning Company erroneously blame the store. The garments are then supposed to be Written and copyrighted by Gary Desslet, PhD. placed together in a nylon sack immediately to separate them from other customers' garments. The ticket also has to be carefully writ- The New Training Program ten, with the customer's name and telephone number and the date The Carter Cleaning Centers currently have no formal orientation or the opportunity to try to sell the customer additional services such as training policies or procedures, and Jennifer believes this is one reason waterproofing, or simply notify the customer that "Now that people why the standards to which she and her father would like employees are doing their spring cleaning, we're having a special on drapery cleanto adhere to are generally not followed. ing all this month." Finally, as the customer leaves, the counter person The Carters would prefer that certain practices and procedures be is supposed to make a courteous comment like "Have a nice day." Each used in dealing with the customers at the front counters. For example, of the other jobs in the stores - pressing, cleaning and spotting, and so all customers should be greeted with what Jack refers to as a "big forth-similarly contain certain steps, procedures, and, most important, hello." Garments they drop off should immediately be inspected for any standards the Carters would prefer to see upheld. damage or unusual stains so these can be brought to the customer's The company has had problems, Jennifer feels, because of a lack attention, lest the customer later return to pick up the garment and of adequate employee training and orientation. For example, two new CHAPTER 8 - TRAINING AND DEVELOPING EMPLOYEES 271 employees became very upset last month when they discovered that Jennifer believes that implementing orientation and training prothey were not paid at the end of the week, on Friday, but instead were grams would help to ensure that employees know how to do their jobs paid (as are all Carter employees) on the following Tuesday. The Carters the right way. And she and her father further believe that it is only use the extra two days in part to give them time to obtain everyone's when employees understand the right way to do their jobs that there hours and compute their pay. The other reason they do it, according is any hope their jobs will be accomplished the way the Carters want to Jack, is that "frankly, when we stay a few days behind in paying them to be accomplished. employees it helps to ensure that they at least give us a few days' notice before quitting on us. While we are certainly obligated to pay them anyQuestions thing they earn, we find that psychologically they seem to be less likely 8-21. Specifically, what should the Carters cover in their new to just walk out on us Friday evening and not show up Monday morning employee orientation program, and how should they convey if they still haven't gotten their pay from the previous week. This way this information? they at least give us a few days' notice so we can find a replacement." 8-22. In the HR management course Jennifer took, the book sug- There are other matters that could be covered during orientation gested using a job instruction sheet to identify tasks perand training, says Jennifer. These include company policy regardformed by an employee. Should the Carter Cleaning Centers ing paid holidays, lateness and absences, health benefits (there are use a form like this for the counter person's job? If so, what none, other than workers' compensation), substance abuse, eating should the form look like, say, for a counter person? or smoking on the job (both forbidden), and general matters like 8-23. Which specific training techniques should Jennifer use to train the maintenance of a clean and safe work area, personal appearher pressers, her cleaner/spotters, her managers, and her counance and cleanliness, time sheets, personal telephone calls, and ter people? Why should these training techniques be used? personal e-mail. Translating Strateav into into HR Policies and Practices Case