A B D E F H Case 1 You are asked to decide on health benefit contract with HMOs for your employees. The attributes and alternative matrix has been complied from responses to a request for proposal (RFP): HMO1 HMOZ HMO3 HMO4 Importance Ranking Minimum Satisfaction Level Average speed of answer for member/provider calls in seconds 52 45 45 49 3 2445 Percent of calls that are abandoned 5.50% 6.20% 4.50% 5% 10 =98% Percent of the claims free of financial errors 95% 97.80% 98.20% 97% 9 =>98% Percent of response to written inquiries 91% 92% 97% 89% 12 =>97% Medical costs per covered life 390 360 360 425 1 =4000 Network depth (number of specialty providers) 1350 1100 1400 950 6 =>1000 NCOA Accreditation YES YES YES YES 2 YES MHO offices locally operated NO YES YES YES 13 YES Note: Importance ranking scores reflect ratings of 1 through 13 (13 being the most important) Answer the following questions: 1. Which HMO would you contract with if the dominance procedure is used? 2. Which HMO would you contract with if the minimum-attribute satisfaction procedure is used? 3. Which HMO would you contract with if the most important attribute procedure is used? A B D E F H Case 1 You are asked to decide on health benefit contract with HMOs for your employees. The attributes and alternative matrix has been complied from responses to a request for proposal (RFP): HMO1 HMOZ HMO3 HMO4 Importance Ranking Minimum Satisfaction Level Average speed of answer for member/provider calls in seconds 52 45 45 49 3 2445 Percent of calls that are abandoned 5.50% 6.20% 4.50% 5% 10 =98% Percent of the claims free of financial errors 95% 97.80% 98.20% 97% 9 =>98% Percent of response to written inquiries 91% 92% 97% 89% 12 =>97% Medical costs per covered life 390 360 360 425 1 =4000 Network depth (number of specialty providers) 1350 1100 1400 950 6 =>1000 NCOA Accreditation YES YES YES YES 2 YES MHO offices locally operated NO YES YES YES 13 YES Note: Importance ranking scores reflect ratings of 1 through 13 (13 being the most important) Answer the following questions: 1. Which HMO would you contract with if the dominance procedure is used? 2. Which HMO would you contract with if the minimum-attribute satisfaction procedure is used? 3. Which HMO would you contract with if the most important attribute procedure is used