a before 22) in organizations, ethical behavior must start with expected to perform accordingly. A) the leader, the shareholders C) the employees, the shareholders can be 22) B) the leader, the employees D) the shareholders; the leader 23) Recognizing opportunities and threats in the external environment is vital to firm success. Complexity and rapid evolution make it critical for employees and managers to become more aware of trends and events. A) internal B) environmental C) human resource D) outside 23) 24) Many situations that a firm faces have regular, identifiable patterns. Leaders tend to handle such routines by establishing to be followed that can be to each occurrence. A) rules, regulations, individually B) a policy; a procedure; uniformly C) documents, credos; uniquely D) policies; regulations; uniformly applied or 24) 25) Refusal to share information, conflicts over resources, conflicts between departments and divisions, and petty interpersonal differences are symptoms of which type of barrier to change? A) systemic barriers B) behavioral barriers C) political barriers D) entry barriers 25) 26) Former CEO of Check Point Software Technologies, Deborah Triant, says that debating 26) is easy, listening with an open mind is not. She says that the worst thing a leader can do in the decision-making process is to voice an opinion before anyone else can. This is an example of a skill A) social B) design C) motivated D) organization 27) Which of the following social skills do many executives find challenging to acquire? A) having a large network in place B) being a good listener C) having empathy for subordinates D) being a good motivator 28) Which of the following positive relationships is not supported with consistent results? A) between ethical performance and strong organizational culture B) between ethical performance and enhanced social responsibility C) between ethical performance and increased employee efforts D) between ethical performance and measures of financial performance 27) 28)