a) Benchmarking is the practice of studying the various methods that competitors may be using and then adopting the best. b) The installation of newer and better machines is one way to improve productivity. c) Human resource policies and work ethic have an impact on the productivity of employees. Which of the above statements is/are correct? [1] bando [2] a and [3] a and b [4] a, bandc [5] Not 1, 2, 3 or 4 8. Read the following three statements: a) A service can be kept in stock (inventory). b) Under-utilised capacity is likely to result in higher unit costs. c) Quality problems are more likely to exist during periods when the demand for the product(s) of a company is very high. Which of the above statements is/are correct? [1] a and [2] b and c [3] a and b [4] [5] Not 1, 2, 3 or 4