Question: A Black Belt would like to reduce process variation which is affecting one of the Critical to Quality requirements (CTQ's). A good starting point to

A Black Belt would like to reduce process variation which is affecting one of the Critical to Quality requirements (CTQ's). A good starting point to identify the root cause would be to use a: Select one: a. Gantt Chart b. Design of Experiment c. Fishbone Diagram d. Poka Yoke

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The personal characteristics of the sender

The quality of the argumentation

The status rule: We tend to have more confidence in information presented by someone who has a relatively high status and rank in society than by someone who hasnt.