Question: a) Briefly explain what is meant by process design and describe its importance ? What are the key implications associated with process design (Identify 3)?

a) Briefly explain what is meant by process design and describe its importance ? What are the key implications associated with process design (Identify 3)? (2.5 points)

b) What are the key differences between process design for services versus goods ? (2.5 points)

Answer part A, B

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