Question: A. Briefly list and explain the five conflict management styles discussed in Chapter 12. Discuss a time when you were in conflict with someone else.

A. Briefly list and explain the five conflict management styles discussed in Chapter 12. Discuss a time when you were in conflict with someone else. What style did you use? What style did they use? What was the outcome? If you had your time back, would you have tried to use a different style to improve the outcome?

B. Using examples from your own experience as a leader or follower to illustrate, explain the six basic principles of persuasion examined in Chapter 12, and whether or not they were effective in each case?

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