Question: A call center operates 2 4 hours a day. The call volume varies by hour, and hence the number of agents required for each hour

A call center operates 24 hours a day. The call volume varies by hour, and hence the number of agents required for each hour differs, which is presented in column G of the Excel file provided. The company can hire either part-time or full-time agents. A part-time agent works four hours straight and gets paid for $15 per hour. A full-time agent works eight hours straight, and the hourly rate is the same. Given the above information, determine an employee schedule that minimizes the total daily compensation for the call center. In your model, consider all 24 possible part-time schedules, e.g.,0-4,1-5,...,23-3.
Additionally, consider six possible full-time schedules, i.e.,0-8,6-14,8-16,10-18,12-20, and 16-24.
Fill up column H using the correct formula.
Determine the total daily compensation (D28) using the correct formula.
Apply Excel Solver to determine the optimal work schedule (specify objective, decision variables, and constraints).**Hint: to specify multiple blocks of decision variables, you can simply type a , before adding the next one.
Upload your solution in an Excel file.
 A call center operates 24 hours a day. The call volume

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!