Question: A call center's average handle time increases after policy changes; logs show missing tools and contradictory scripts; within Human Performance Improvement, what is the next

A call center's average handle time increases after policy changes; logs show missing tools and contradictory scripts; within Human Performance Improvement, what is the next best step? Question 7Answer a. Ignore organizational objectives b. Increase informal learning to 70% c. Schedule training immediately regardless of cause d. Analyze performance gaps and align interventions to job system factors

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