A call centre was receiving complaints about time$-$on$-$hold and formed a team to solve the problem.

The Director joined the $$first team meeting and said that their project would be short because the obvious solution was to add more phone lines. $$Based on this advice, the team crafted a problem statement:

"Additional phone lines are needed in order to reduce the average customer time$-$on$-$hold from $6\mathrm{.}2$ minutes to our target of $45$ seconds."

Which of the following best describes this problem statement?

Select one:

a$.$

This is a good problem statement

b$.$

The statement is too broad to be useful

c$.$

The statement is not related to the problem

d$.$

The statement contains a solution

e$.$

The statement does not clearly define time$-$on$-$hold