Question: A car company designed a new model with complex entertainment and climate control features. Customers complain the many gadgets are distracting and hard to use

A car company designed a new model with complex entertainment and climate control features. Customers complain the many gadgets are distracting and hard to use while driving. This outcome likely resulted from lack of:

Option A

Affordances

Option B

Observational data

Option C

Prototyping

Option D

Marketing research

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