A. Case Study: Read the following case and answer the questions. Caf Coffee Day (CCD) is an Indian caf chain. It is a subsidiary of Coffee Day Enterprises Limited. Coffee Day serves 160 crore cups of coffee annually in six countries. Internationally, CCDs are present in Austria, Czech Republic, Malaysia, Nepal and Egypt. CCD want their services and facilitation should be common in all over the world and their customer will enjoy the coffee with work. For this purpose and for the orientation of new employees they have conducted annual training. A facilitator delivering a live workshop on-site at a regional office. He teaches the staff how to clean the machine, showing each step of the cleaning process and providing hands-on practice opportunities. Other form of training which is provided to staffs is soft skill training through role play to enhance their communication, behavior and customer handling. Time to time CCDs also conducting apprenticeship for enhancing knowledge and skills of employees. Once the workshop is completed and the facilitator leaves, the manager at the office asks his employees how satisfied they were with the training, whether they were engaged, and whether they're confident that they can apply what they learned to their jobs. He records some of the responses and follows up with the facilitator to provide feedback. Next assessment would be to 2 ask each participant to properly clean the machine while being observed by the facilitator or a supervisor. Again, a written assessment can be used to assess the knowledge or cognitive skills, but physical skills are best measured via observation. The training provider is most interested in whether or not their workshop on how to clean the machines is effective. Supervisors at the coffee roasteries check the machines every day to determine how clean they are, and they send weekly reports to the training providers. When the machines are not clean, the supervisors follow up with the staff members who were supposed to clean them; this identifies potential road blocks and helps the training providers better address them during the training experience. Managers at the regional offices are keeping a close eye on their yields from the new machines. When the machines are clean, fewer coffee beans are burnt. As managers see higher yields from the roast masters who have completed the training, they can draw conclusions about the return that the training is producing for their business. 1. According to the Kirkpatrick model there are four levels at which training should be evaluated. Take an example of above case and evaluate the training based on Kirkpatrick model. 2. What are two main purpose of conducting training annually at Caf Coffee Day and also find out the three different training methods which was adopted there? Section B: Analytical Based Questions: Below are five analytical based questions. Read the questions carefully and answer them as per concept and example. Restrict your word limit between 250-300. 3. Behaviour Anchor Rating Scale is modern method of performance appraisal which includes various factors and reduce the error in performance appraisal. If you are a HR manager of an insurance company then develop Behaviour Anchor Rating Scale (BARS) for Sales Manager of this company with at least 8-10 job skills. 4. Suppose you are an administrator of an International Public School which has twenty different branches in all over the country. There are 600 teachers who are working in these school and you are told to develop a performance appraisal technique for annual appraisal for teacher. Use 360-degree feedback method and develop an appraisal technique. (Note: Show in diagrammatic form with weightage). 5. Balance Score Card (BSC) is a strategy performance management tool which involves measuring four main aspects of a business. Take an example of your organisation and develop Balance Score Card for year 2020-21 and also write how BSC helps Organisation at three different level i.e., organisation level, group level and individual level. 3 6. There are various challenges faced by Organisation specially related to HRD. Find out the five major challenges currently facing by the field of HRD also write 2-3 strategies which is adopted by organisations to overcome these challenges. 7. Organizations must be able to learn, adapt, and change. To be successful in this competitive market organisations have to adopt learning Organisation. Justify and support this statement with the help of example and Peter Senge 5 dimension of learning organisations.

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