A cause and effect diagram is used to.

Select one or more:

a.

Collect data from targeted groups.

b.

Analyse potential causes of problems.

c.

Alert an operator to a change in the process.

d.

Process analysis.

e.

Identify potential causes of problems.

A Pareto chart is used to.

Select one or more:

a.

To understand process capability.

b.

Identify and analyse potential causes of problems.

c.

Present information while collecting data.

d.

Alert an operator to changes in the process.

e.

Experiment with a process.

f.

Separate the significant from the trivial.

Which of the following ways can managers develop total quality employee empowerment?

Select one or more:

a.

Continuously communicate commitment to total quality initiatives.

b.

Give employees ownership of the process they are responsible for and the products or services generated by those processes.

c.

Communicate that employees are expected to think; are respected; and reward employee progress.

d.

Create a sense of urgency and importance to continually improve processes, products and services to increase customer value.

e.

Facilitate employee involvement by developing an open, nonthreatening, creative environment that encourages employee involvement.

What are the three most important elements of a team charter?

Select one or more:

a.

The team charter includes a team plan.

b.

The team charter explains the team goals.

c.

The team charter explains the team's reason for being such as its mission.

d.

The team charter summarises team actions.

e.

The team charter explains the ground rules team members agree to abide by to achieve its mission and goals.