A change agent can be defined as;

Question $6$Answer

a$.$

A management expert who knows all parts of the organisation.

b$.$

An external consultant who analyses the organisation and recommends the changes that need to take place.

c$.$

The person or group in an organisation that people try to influence to get their personal concerns addressed.

d$.$

A person or group of people who take on the role of promoting change within an organisation.