A. Chapter 9 Define the following Key Terms and Concepts and Answer the Following Questions

Affirmative Action, Arbitration, Collective Bargaining, Compensation, Grievance, Human Capital, Human Resource Management, Internal Recruiting Mediation, Performance Appraisal, Performance Management, Recruiting, Sexual Harassment, Structured Interview, and Unstructured Interview.

1. What is human resource management and its purpose, and what are the three concepts important to it?
2. What is performance management and what are the four steps in it?
3. Explain the two steps in strategic human resource planning.
4. What are the two types of recruiting, and how do the three types of selection tools work?
5. Differentiate among the three types of compensation.Chapter 11 Define the following Key Terms and Concepts and Answer the following questions.

B.Adaptive change, change agent, creativity, innovation system, innovative change, intervention, invention, organizational development (OD), proactive change, process innovation, product innovation, radically innovative change, reactive change, readiness for change, resistance to change, technology.

1. What are the two principal types of change?
2. Describe the four kinds of external forces of change and two kinds of internal forces of change.
3. Organizational change ranges along a continuum of what three levels of threat?
4. What is the organizational development process?
5. What is the difference between a product innovation and a process innovation?
6. Explain four ways to encourage innovation to happen.
7. What are four steps for fostering innovation?
8. There are 10 reasons employees resist change. What are 4 of them?Chapter 11 Define the following Key Terms and Concepts and answer the following questions.

C.Attitude, Behavior, Behavioral Components of an Attitude, Cognitive Dissonance, Diversity, Implicit Bias, Job Satisfaction, Organizational Behavior, Perception, Personality, Self-Efficacy, Self-Esteem, Self-Serving Bias, Stereotyping, Stress, and Values.

1. What are the Big Five personality dimensions?
2. What are the four personality traits managers need to be aware of to understand workplace behavior?
3. How do you distinguish values from attitudes and behavior?
4. What are five types of distortion in perception?
5. What are three work-related attitudes managers need to be conscious of?
6. What are four types of behavior that managers need to influence?
7. What are six sources of stress on the job?