A client calls you to log a technical issue with their service. You have already spent a while typing up the details of the client's situation, when the notes application suddenly crashes and deletes the information you have gathered so far. You think you remember most of what the client told you, but you might be missing some key details without your notes. You're aware the client has already experienced a technical issue with their service, so you're wondering if explaining the application crash might irritate them further.LEAST EFFECTIVELEAST EFFECTIVELEAST EFFECTIVEExplain that you're experiencing a technical issue and calmly confirm the missing information with the client.Ask some of the questions again and see if you can remember the answers correctly before deciding how to proceed.Complete your notes based on what you can remember as you're concerned that explaining the issue might irritate the client.

Least and most effective?