Question: A client has called in a panic. They tell you QuickBooks Online isnt working correctly. The Sales by Customer Summary Report and the total sales

A client has called in a panic. They tell you QuickBooks Online isnt working correctly. The Sales by Customer Summary Report and the total sales income within the Profit and Loss Report do not agree.

Why could this be?

  • A ) The Profit & Loss report includes credit memos for returned goods, but the sales by customer report does not.
  • B ) The sales report includes donated inventory and this has not been reflected correctly in the Profit & Loss report.
  • C ) Bad debts have been written off using a customer credit memo and assigned to a Bad Debt expense.
  • D ) The client has created a customer invoice to a business that also happens to be one of his suppliers.

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