Question: A client is having issues logging into the application. They can load the thin client application and view the login screen. After entering their login

A client is having issues logging into the application. They can load the thin client application and view the login screen. After entering their login credentials, they are unable to log into the application.

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What types of questions can we ask the client to gather more information about the issue?

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Did the decisions need to be made, or had they already been made?

When there was controversy, was it clear who had the final say?

Were the right people brought in, and if not, who was left out and why?