A client's insurance premium payment did not post correctly. The client, Ava Schwartz, contacted you and informed
Question:
A client's insurance premium payment did not post correctly. The client, Ava Schwartz, contacted you and informed you of the error. You have corrected the error and the payment is now posted and will reflect on the next statement. Draft an email apologizing to the client for the error and informing her of the resolution.
Additional Instructions
For the email message, keep in mind the following:
Professionalism:
Make sure you are using the proper names and positions in your correspondence. Ensure that your tone is appropriate. Use CC, BCC and FWD options wisely and only if needed. Use proper email etiquette.
Clarity: the email should clearly state what you are communicating (e.g., what you need, what you are apologizing for, etc.) and should omit extraneous information
Concision: the email should convey the message quickly and effectively while still including proper formatting and salutations/closings.
Check this format for the proper email form
College Accounting A Contemporary Approach
ISBN: 978-0077639730
3rd edition
Authors: David Haddock, John Price, Michael Farina