A company is choosing an outside firm to provide its payroll services. It has chosen four comparative
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Question:
A company is choosing an outside firm to provide its payroll services. It has chosen four comparative categories of interest: client reviews, financial condition, IT capabilities, and government stability. These categories have been assigned weights of 50%, 10%, 10%, and 30%, respectively. Three potential providers were scored on each of those factors (see table below) using a scale of 1-10, with a score of 1 meaning worst possible and 10 meaning best possible. Using the factor-rating method, which provider should be chosen?
Provider A | Provider B | Provider C | |
Client reviews | 4 | 8 | 8 |
Financial condition | 6 | 3 | 9 |
IT capabilities | 5 | 8 | 7 |
Government stability | 3 | 2 | 3 |
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