A company's mission ________.

Question 1 options:

	a. flows from its strategy
	b. unifies company-wide efforts
	c. can never be accomplished, only approached
	d. is not in accordance with the SMART guidelines
	e. identifies its organisational culture

Question 2 (1 point)

10. Which of the following is a possible outcome of planning?

Question 2 options:

	a. Planning may lead to a mechanistic organisational chart.
	b. Planning may harm individual and organisational performance.
	c. Planning can eliminate the need for formalisation.
	d. Planning will allow the company to know about all changes in its external environment before they occur.
	e. All of the options given.

Question 3 (1 point)

29. ________ is responsible for developing tactical plans that specify how the company will use resources, budgets and people over the next six months to two years to accomplish specific goals within its mission.

Question 3 options:

	a. An action team
	b. Middle management
	c. Planning staff
	d. A change agent
	e. Top management

Question 4 (1 point)

9. Which of the following is a pitfall of planning?

Question 4 options:

	a. The acceptance of sacrificing solutions.
	b. A false sense of certainty based on faulty assumptions.
	c. The inability of organisational line personnel to accept the long-term benefit of planning.
	d. The requirement for expensive employee training before plans can be effectively implemented.
	e. Outsourcing.

Question 5 (1 point)

28. Top management is responsible for developing long-term ________ that make clear how the company will serve customers and position itself against competitors in the next two to five years.

Question 5 options:

	a. standing plans
	b. tactical plans
	c. operational plans
	d. strategic plans
	e. mission statements

Question 6 (1 point)

23. ________ can help organisations to maintain flexibility as they plan.

Question 6 options:

	a. Environmental munificence
	b. Options-based planning
	c. Formalisation
	d. Liaisons
	e. Group cohesiveness

Question 7 (1 point)

14. According to the SMART guidelines, goals should be:

Question 7 options:

	a. synergistic
	b. maximised
	c. accelerated
	d. realistic
	e. all of the options given

Question 8 (1 point)

63. A ________ exists when there is a gap between a desired state (what managers want) and an existing state (the situation that the managers are facing).

Question 8 options:

	a. service gap
	b. benchmark
	c. condition of uncertainty
	d. minimum threshold
	e. problem

Question 9 (1 point)

66. One method of weighing decision criteria uses ________, a process in which each decision criterion is compared to a standard or ranked on its own merits.

Question 9 options:

	a. absolute comparisons
	b. relative comparisons
	c. valences
	d. minimum threshold rule
	e. comparative ranking scales

Question 10 (1 point)

62. The European Union encourages companies to abandon national boundaries and offer the same products to all of the member countries. Allianz, Germany's largest insurance group is considering converting from a German company to a European company. If it makes this decision rationally, it will first ________.

Question 10 options:

	a. create decision criteria based on national GNPs
	b. identify problems arising from tax and regulatory issues
	c. decide whether to expand to one nation at a time
	d. create a committee to make the final decision
	e. avoid the use of bounded rationality