A competitive advantage has been established when

a.a low-profit item is dropped from the product line.

b.customers see the variation as important and the value added to the customer exceeds the cost of providing differentiation.

c.a high-cost strategy increases customer value by minimizing customer sacrifices.

d.both "customers see the variation as important and the value added to the customer exceeds the cost of providing differentiation" and "a high-cost strategy increases customer value by minimizing customer sacrifices".

Answer rating: 100% (QA)

Correct option d both customer see the variation as important and the val... View the full answer