A. Conceptual Framework: (5 Marks)

• The introduction part must clearly highlight the concept of knowledge and how is it different from Data, and Information.

Introduction:

• Briefly describe the term knowledge management. Explain two basic types of knowledge.
• Why is Knowledge management in present day organisations?

(Provide minimum 3 references to support your answer.)

B. Knowledge management cycle: (5 Marks)

• Discuss in detail the Meyer and Zack knowledge management cycle and Bukowitz and Williams knowledge management cycle.
• Describe how the major types of knowledge (i.e., tacit and explicit) are transformed in the Nonaka and Takeuchi knowledge spiral model of KM.
• How is the Wiig KM model related to the Nonaka and Takeuchi model? In what important ways do they differ?