A consultant's study found Megatran's call centre had

$5\%$ chance $of$ transferring a call about schedules $to$ the

lost articles department $by$ mistake. The same study sho

that, $1\%of$ the time, customers calling for schedules has

$to$ wait $on$ hold, only $to$ discover that they have been

mistakenly transferred $to$ the lost articles department.

What are the chances that a customer transferred $tolo$

articles will $be$ put $on$ hold? Show your work for full $me$

$[1$ Mark$]$