A consumer calls you looking for help. She thinks she may have created an online account with MNsure a few years ago but never applied because she got a job that offered insurance. She has now lost her job due to cutbacks and needs to apply. What are the appropriate steps the consumer can take before meeting with you to find out if she has an account? $($Select all that apply$)$

The consumer could create a new account and apply

The consumer could go to

MNsure.org and try to log in and reset their password themselves

The consumer could call the Broker Service Line$/$ARC to get this information

The consumer could call the MNsure Contact center to see if they have an existing account