Question: A convention attendee stayed at a hotel for a stated room fee per night. They never used the pool or gym facilities, but upon checking

A convention attendee stayed at a hotel for a stated room fee per night. They never used the pool or gym facilities, but upon checking out two days later, they found a resort fee was added. This is an example of a ______.
freemium
direct cross-subsidy
loss-leader
product switch
a business that relies upon friends

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