A core competency tends to be a product rather than a process since a product is more tangible. True False QUESTION 27 A personalizing customer is someone who purchases at a location where they are recognized for who they are or when they believe the purchase gives them status True False QUESTION 28 Simultaneous engineering means that all aspects of the design and manufacturing process work together to create a new product design. True False QUESTION 29 It is fairly common for one company to control all aspects of the supply chain from raw material to final customer. True False QUESTION 30 One way to create repeat customers is to make it easy to enter/hard to leave as in book club that sends the book first and you have to return it in order not to nav