Question: A critical - to - quality ( CTQ ) characteristic has three features. Which one is NOT? a specification can be defined it is critical

A critical-to-quality (CTQ) characteristic has three features. Which one is NOT?
a specification can be defined
it is critical to a customer's perception of quality
it results in improvements
it can be measured
A critical-to-quality (CTQ) characteristic has three features. Which one is NOT?

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