Question: A customer call center is using inquiry response time as the only measure of customer service. Why is this an improper metric for overall customer

A customer call center is using "inquiry response time" as the only measure of customer service. Why is this an improper metric for overall customer satisfaction?
Completion rates exceed projections.
) Rushed call times can lead to poor service.
Demand forecast cannot keep up with actuals.
Response times start to decrease.

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