Question: A customer calls requesting that a service technician be sent to her residence immediately to fix her cable box. It is late in the evening,

A customer calls requesting that a service technician be sent to her residence immediately to fix her cable box. It is late in the evening, and service technicians cannot be sent out at this time. You see that she has an appointment for a service technician to be sent tomorrow, but she is becoming more upset because she thinks her need is urgent.

Please choose the most and least effective answers

StatementMostLeast

Ask her when the problem began and why it is such an urgent issue for her

Say you will review the issue even though you know you will not be able to send out a service technician

Apologize and tell her that you are unable to change the appointment

Stay on the call and listen to the customers complaints

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