A customer complains that paying her bills online is complicated, and she doesn't like the monthly service fee for using online payments. Customers who enroll in autopay aren't charged a service fee.

What should the agent say?

"I understand our website is tricky to use. Most of our customers just enroll in autopay to avoid the service fee and complicated setup."

"Why haven't you enrolled in autopay yet? There's no service fee if you do$,$ and you'd avoid dealing with the complicated website every month. I can help you if you need it$."$

$"$I$\text{'}$m surprised you haven't enrolled in autopay$-$you'd avoid having to pay the service fee every month. It's pretty easy to sign up$."$

"That sounds frustrating. Have you considered autopay? You'd avoid having to set up payments and the service fee. I can help you enroll if you're interested."

"I understand your frustration. You should just enroll in autopay if you don't want to pay the fee every month, and you wouldn't have to deal with our annoying website."