A customer enters a doctor’s office to acquire information about swine flu and the potential impact of the influenza. She speaks Creole and is lost in the building. Finally, she is able to locate a physician assistant who is able to ascertain that she is in need of information about swine flu. She is given a brochure that is written in English. She leaves the facility feeling nervous and unable to read the brochure she received. What are your thoughts about this? Per the CLAS standards, what should have been done by the physician assistant to ensure that the customer was served effectively?

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The scenario described highlights a significant issue in healthcare delivery the importance of culturally and linguistically appropriate services CLAS The National Standards for Culturally and Linguis... View the full answer