Question: A customer has a question about a product. 0 0 : 1 1 View Audio Transcript What should the employee do ? Offer to look

A customer has a question about a product.
00:11
View Audio Transcript
What should the employee do?
Offer to look on the manufacturer's website from her company phone
Find the customer service number on the box, and politely recommend that he call and check
Tell the customer he must be mistaken because the manufacturer is reputable and would never lie about such an important claim
Ask her manager if the product is 100% vegan
Reassure the customer that the product is likely 100% vegan
A customer has a question about a product. 00:11 View Audio

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