A customer has reached out about a recent order delay of over three weeks. The product is needed next week, and the customer is upset and wants to move to another supplier. This is the second time this situation has occurred in the past year for this particular client, and their frustration level is growing.

What is the most appropriate course of action for the front office administrator?

$1$ point

a$.$ Apologize to the customer and explain the reasons for the delay, offering a discount on the current order.

b$.$ Ignore the customer's concerns and hope the issue resolves itself.

c$.$ Suggest that the customer finds an alternative supplier if they are dissatisfied with the service.

d$.$ Acknowledge the customer's frustration, assure them of a resolution, and escalate the matter to the appropriate department for immediate action.