Question: A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within a week, this customer received

A customer submitted a comment card for a hotel chain detailing frustration with the condition of the fitness equipment. Within a week, this customer received a letter from the hotel manager apologizing for the inconvenience and a hotel voucher for one night's free stay. Upon returning for the free night's stay, the customer found the fitness equipment was in the same condition as the first stay. Based on this information, the hotel's feedback program could best be described as having which of the following characteristics? Calculator Root cause analysis and problem resolution processes Top management support C A fast response D Properly trained and empowered employees

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2. To understand that as a general rule it takes about 3 minutes before the other part(s) have made up a 90% impression of you.

3. To understand that the first impression means a lot, and it takes a lot of energy to change this first impression.

Go, do not wait until I come