A customer wants to return an opened item with no receipt due to an allergic reaction. Returns for cash back require a receipt. While you can make exceptions, too many returns with no receipt will harm profit.

What would you be most and least likely to do$?$

PICK ONE OF EACH

LEAST

Apologize to the customer, but explain that the return policy is clearly posted. Be consistent in enforcing the policy to protect profits.

Offer to give the customer a store credit for the price of the product. This is still a loss for the store, but will lessen the impact.

Offer a refund for the product. You don't believe the customer has done this before, and it's not worth losing a customer over a small dollar amount.

Ask questions about the purchase to try to assess the situation. If you believe the customer is being truthful, offer to give a refund this one time.