a. Decision makers are beginning to understand that ________ is not just a byproduct of conducting business, but a critical factor in determining the success or failure of a business. b. ____________________are computerized information systems developed to process large amounts of data for routine business transactions such as payroll and inventory c. An ________, also called a knowledge based system, effectively captures and uses the knowledge of an expert for solving a particular problem experienced in an organization. d. When analysts perform any activities in the systems development life cycle and are present in the business for an extended period of time, they are acting as ________. e. The most prominent quality of an analyst is that of a ________. f. _______________ are situations that the analyst believes can be improved through the use of information systems. g. The ________ summarizes what has been found during the systems analysis phase, provides cost/benefit analyses of alternatives, and makes recommendations on what should be done. h. ________ involves training users to use the system and planning for the smooth conversion of the old system to the new one. i. One important justification for CASE tools is to increase analyst ________. j. The ________ is the layer of the computer that is between humans and the computer. k. The ________ is based on values, principles, and core practices. l. Software that is distributed free along with the program source code is called ________.m. The ________ is a phased approach to analysis and design that holds that systems are best developed through the use of a specific cycle of analyst and user activities. n. An online manual or Frequently Asked Questions (FAQ) would be developed during the ________ phase. o. After the system is installed, it must be ________, meaning that the computer programs must be modified and kept up to date. p. By requiring people, software, and hardware to function in concert, ________ support users in accomplishing a broader spectrum of organizational tasks than transaction processing systems, including decision analysis and decision making. q. ________ is an approach that is intended to facilitate the development of systems that must change rapidly in response to dynamic business environments.